BPO SERVICES
India has consistently seen a surge of foreign investments and long-term contracts through BPO industry. This has tremendously boosted Indian economy. The GDP has steadily risen from 1.2% to 5.4% as a result of the contribution of this industry. The following statistics downright make obvious the growth stimulated by the IT-BPO industry in the past decade:
• 1997-98: US$ 4.8 billion
• 2006-07: US$ 47.8 billion
• Current rate of growth is 28%
• Employment to be generated -1.6 million
The key drivers doing the trick for India are presence of skilled English-speaking workforce, quality control and cost-effectiveness.
Combining intelligent process management with state-of -art outsourcing management technology, today the VISIS has emerged as India’s leading client-centric Offshoring Solutions Company. Its key strengths lie in Mortgage Loan processing, Insurance Claim processing, Data Entry Outsourcing Processing & Transaction processing services, not to mention various specialized inbound and outbound services 24/7 basis.
VISIS is a leading provider of offshore BPO services. We deliver value to our customers by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We provide high-quality execution of client processes, monitor these processes against multiple performance metrics, and seek to improve them on an ongoing basis.
We serve several industries, including travel, financial services, insurance, technology, retail, logistics, utilities and professional services. In addition to industry-specific services, we offer a range of services across multiple industries, in areas such as finance and accounting; human resources; supply-chain management; market, business and financial research, and analytical services.
Our service offerings provide end-to-end support to our clients across consulting services, BPO delivery and IT solutions.
The Inbound Technical support and Customer Services is our core focus area and VISIS provides integrated customer service solutions through our target industry practices.
VISIS helps clients from diverse industries address customer service across various delivery channels.
These channels include:
• Voice-based customer service
• Email and chat management
• Physical mail management
VISIS is especially qualified in handling complex, unscripted calls in our industry segments that focus around areas including:
• Customer support
• Billing query resolution
• Order management
• Account maintenance
• Order booking
• Live chat support
VISIS leverages the deep domain expertise in all its industry segments to better understand and serve our customers’ needs.